SHIPPING & RETURNS
Shipping Policy
Please note: Order processing times are separate from the shipping times displayed at checkout.
Shipping Origin
All orders are shipped from our warehouse in Roseville, California.
Shipping Destinations
We currently ship to all 50 U.S. states, including PO Boxes and military (APO/FPO) addresses.
Free Shipping
We offer FREE standard shipping on orders of $65 or more on most dry goods and frozen items.
Please note:
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Free shipping applies to most items and exclusions may apply.
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Free shipping does not include handling fees charged by the courier.
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If the shipping cost exceeds our free shipping fee limit, the customer is responsible for any additional shipping charges or handling fees.
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Additional exclusions may apply to PO Boxes, military addresses, Alaska, and Hawaii.
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Shipping Rates (Orders Under $65)
For orders under $65, shipping costs are calculated at checkout based on:
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Total package weight
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Shipping destination
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Selected shipping method
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Shipping charges will be displayed during checkout before payment is completed.
Shipping Options
Customers may choose from the following shipping services:
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UPS Ground
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UPS 3 Day Select
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UPS 2nd Day Air
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USPS Ground Advantage
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USPS Priority Mail
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At this time, our checkout displays USPS and UPS shipping services only.
If you prefer FedEx shipping, please contact us at sales.sentromarket@gmail.com. Additional charges may apply based on FedEx shipping rates.
Processing & Delivery Time
Orders are processed within 1–3 business days (excluding weekends and holidays) after order confirmation. Once your order has shipped, you will receive a confirmation email with tracking details.
Estimated Delivery Time
Mainland U.S.
Processing: 1–3 business days
Transit: 1–8 business days
APO/FPO Addresses
Processing: 1–5 business days
Transit: 1–5 weeks
Alaska & Hawaii
Processing: 1–5 business days
Transit: 1–15 business days
Frozen Items Shipping
Frozen items require insulated packaging and ice packs to help maintain product temperature during transit.
Our free shipping service typically takes 5–8 business days. If you would like to expedite the shipment of frozen items, please contact us before placing your order. Expedited shipping options are available, and additional charges may apply.
We generally ship frozen items Monday through Wednesday only to minimize weekend transit delays.
If your order contains both dry goods and frozen items, we will ship them together whenever possible.
Important Notice
Please make sure someone is available to receive the package upon delivery if your order contains frozen items.
Due to the perishable nature of frozen goods, we are unable to guarantee that products will arrive completely frozen. We are also unable to offer refunds or replacements for items that arrive thawed or are delayed due to carrier transit issues.
Address Changes
If an order has already shipped and a delivery address correction is required, a fee starting at $10 may apply.
International Shipping
We offer international shipping to select countries.
Shipping rates are calculated at checkout based on package weight and destination.
Order Summary
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Orders below $65 → Calculated shipping rates apply.
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Orders $65 and above → Free shipping on most dry goods and frozen items (exclusions apply).
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Orders that exceed our free shipping fee limit → Customer is responsible for any additional shipping charges or courier handling fees.
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Tracking Information
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to update.
Local Delivery
We offer same-day local delivery for orders over $25 within a 10-mile radius of West Roseville. Orders must be placed before 3:00 PM to qualify.
Local Pickup
We offer same-day local pickup Monday through Saturday for orders placed between 8:00 AM and 3:00 PM. You will receive a separate email with pickup instructions once your order is ready.
Payment & Verification Notice
For your security, we do not store or have access to your full credit card details.
If additional charges or order verification are required, our team may contact you via email or phone before processing your order.
We may also contact you to verify order information if necessary to protect against fraudulent transactions.
Return Policy
If you are not satisfied with your order, please contact us—we’re here to help.
We accept returns within 5 days of delivery, subject to the conditions below. All returns must be authorized in advance by SENTRO.
Return Guidelines
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Request Process
To initiate a return, please email us at sales.sentromarket@gmail.com with your order details.
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Return Shipping Fees
Customers are responsible for return shipping costs, and original shipping and handling fees are non-refundable.
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If the return is due to our error (e.g., wrong or defective item), return shipping will be covered at no cost to the customer.
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If the return is due to customer reasons (e.g., change of mind), we will provide a return shipping label. The cost will be based on the package weight, size, and shipping distance, and will be deducted from your refund. A 20% restocking fee will also apply.
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Packaging
All items must be returned in their original packaging.
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Condition
Products must be unused, unopened, and in resalable condition.
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Required Information
Please include the name of the original purchaser and order number with your return request.
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Refunds
Approved returns will be refunded to the original payment method, excluding shipping and handling fees.
Non-Returnable Items
Due to the nature of our products and shipping conditions, we do not accept returns for:
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Opened or partially consumed items
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Perishable or frozen products
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Items that have been tampered with or damaged due to misuse or improper handling
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Orders affected by carrier delays or events beyond our control (e.g., weather, natural disasters)
Please note: We do not offer exchanges at this time.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at sales.sentromarket@gmail.com.
Include:
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Your order number
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Clear photos of the item(s) and packaging
We will review each case and work with you to provide an appropriate resolution.
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Important Notes
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Shipping timelines and handling conditions (especially for frozen items) are outlined in our Shipping Policy.
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Frozen and perishable items are final sale and not eligible for return or refund due to transit conditions.
For any questions, please contact us at sales.sentromarket@gmail.com.